Shipping Policy

SHIPPING

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple of business days for processing. 

We ship most products within 2-4 business days. After that, items typically arrive to customers within:

• USA: 2-5 days (Extended time frame may occur for holiday and carrier issues) This is out of Heart Refinery’s vendors' control 

How much is the shipping?

We offer a flat rate shipping rate of $6.95 USD within the US 

Do you ship internationally?

Heart Refinery only ships to the United States at this time! Please sign up for our mailing list to be notified when we come to your area. 

What if my order is lost in the mail?

For packages lost in transit, all lost in mail claims must be submitted to heartrefinery247@gmail.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try to locate the lost order.

Remember that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender, what is going on?! 

If the tracking information was correctly delivered to you but was unclaimed, shipments that go unclaimed are returned to us.

New shipping charges will be applied for orders unclaimed or with an incorrect address originally provided.

PAYMENT

I forgot to use a discount code on my order 

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

How do I enter a discount code? 

To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item 

How do I cancel my order? 

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order canceled? 

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent.

 Are you trying to reach us?

If you have any questions or need support about an order or our products, send us an email at hinuzzlepups@gmail.com